Feedback from clients in previous personal injury claims
At the end of each personal injury claim, the client is sent a feedback questionnaire, to assess the service provided.
The criteria in the feedback questionnaire are as follows:
- How approachable and friendly was the service?
- How well were you kept informed?
- How competent did you feel the service was?
- How concerned was the firm about your case?
- How well was the legal advice explained?
- Any other comments.
Set out below is a small selection of some of the feedback received, together with a brief description of the claim.
James Davies suffered injuries while in a bookmaker's shop in Birmingham.
Without any warning, a radiator suddenly fell from the wall and onto his legs, causing injuries to his shins. These became infected and he subsequently spent a number of days in hospital.
A personal injury claim was made on his behalf, and court proceedings were issued. Settlement was finally achieved upon the acceptance of a payment into court.
James Davies awarded the firm 10/10 in each of the above evaluation categories.
Lorna Draper was in a bowling hall in Leamington Spa with her boyfriend on her 18th birthday.
The floor was slippery, as a result of which she slipped and fell over. In doing so, her front teeth struck the bowling ball, and this necessitated a long and painful period of dental reconstruction.
She sought legal advice and a claim was started. Liability was strenuously denied by the defendants' Liverpool solicitors, and proceedings were issued. Settlement was finally achieved very close to trial.
Lorna Draper awarded the firm an average of 9/10 in each of the above categories. She also wrote: "Very impressed by Boris Kremer's dealing with my case. I found him to be very professional, articulate and supportive. Thank you for all your work".
Maureen Fair suffered an accident at work while carrying out her duties as a welder at a workshop in Birmingham, when a heavy item of equipment fell onto her foot.
A personal injury claim was made on her behalf, on the basis that the workplace was cluttered and the system of housekeeping was inadequate.
Her claim reached a successful conclusion, and Mrs Fair awarded the firm 10/10 in each of the above evaluation categories.
Peter Foster was knocked off his bicycle by a car in Kingstanding, North Birmingham, suffering a soft tissue injury to his ankle.
As an elderly individual this caused him a good deal of inconvenience. His compensation claim was brought to a successful conclusion without the need for court proceedings.
Mr Foster awarded the firm 10/10 in each of the above evaluation categories. He also wrote: "I cannot find fault with any part of my negotiations with you".
Philip Adderley suffered injuries in an accident at work while employed by firm that collected waste from hospitals.
While performing his duties at a hospital in the Midlands Mr Adderley picked up a hospital refuse sack, from which a used hypodermic syringe was protruding. This puntured his skin.
A damages claim was made, on the basis that the hospital was at fault for failing to dispose of the syringe in a special "sharps container".
Mr Adderley was subsequently found to have suffered no ill effects from the accident, although he suffered a good deal of anxiety for several months.
He awarded the firm 10/10 in each of the above evaluation categories. He also wrote: "I find this company to be totally professional in service, with a high moral standards towards its clients".
John Goldsmith suffered injuries in an accident at work while working in a supervisory capacity at a large factory in Birmingham, producing plastic components.
One of the machines was defective, due to the safety mat being absent. As a result of this defect, the machine deployed while he was adjusting it, causing him to suffer a blow to the face when part of the machine swung out and hit him.
On settlement, Mr Goldsmith awarded the firm 10/10 in each of the above evaluation categories. He also wrote: "I could not fault the service in any way, and I felt at ease throughout. The whole thing took less than 10 months to reach a settlement".
Christopher Harper suffered injuries in an accident at work when employed by a haulage company in Solihull.
On the day of the accident, he was working with three co-workers when they removed the crash bars from the side of a lorry. While doing so, the crash bars became loose suddenly, causing two of his fingers to become crushed.
Proceedings were issued, and the case ran nearly as far as trial before the defendants made a suitable settlement offer.
Mr Harper awarded the firm 10/10 in each of the above evaluation categories. He also wrote: "Mr Kremer removed all the stress and worry regarding my claim, and I thank him very much".
Amanda Long, a solicitor in the City of London, was involved in road traffic accident while travelling as a passenger in a car with her boyfriend on the North Circular Road.
Some vehicles ahead of them had come to a halt. Although she and her boyfriend stopped safely, they were struck from behind by another vehicle.
Liability was conceded early in the case, but agreement could not be reached as to suitable settlement offer. For this reason court proceedings were started, following which an improved offer was quickly made.
Ms Long awarded the firm 10/10 in each of the above evaluation categories. She also wrote: "Overall, an excellent service. Thank you for your help".
Shahzad Manzoor was slowing for red traffic lights, when his car was struck from behind by a coach. He and his wife both suffered whiplash injuries.
The firm helped him to make a personal injury claim, which was concluded successfully.
Shahzad Manzoor awarded the firm 10/10 in each of the above categories. He stated: "A++. Really easy to go through all process. Recommendable, A++ company".
Read more about his personal injury claim...
David Fair lived with his family in council accommodation in Birmingham. Due to the house being damp and in a poor state of repair, he and his sister both developed a chest condition, which lasted over a year.
The firm helped him to make a professional negligence claim against his original solicitors, who negligently allowed his original personal injury claim against the council to be struck out.
David Fair awarded the firm 10/10 in each of the above categories. He stated: "It was very easy from start to finish, well explained and very friendly throughout the whole thing, thank you".
Read more about his personal injury claim...
Neil Talbot was employed as a sheet metalworker at a workshop in North Birmingham.
The firm helped him to make an industrial accident claim after he suffered the traumatic amputation of the tips of two of his fingers, caused by a defective power guillotine.
Neil Talbot awarded the firm an average of 9/10 in each of the above categories.
Read more about his personal injury claim...
Sally Dainter was travelling as a passenger on the upper deck of a double-decker bus in North Birmingham.
She was involved in a road traffic accident when the bus was in collision with a car driven by an uninsured motorist, who fled the scene of the accident. The client suffered injuries to both knees.
Sally Dainter awarded the firm an average of 9/10 in each of the above categories. She wrote: "I would recommend this service to other people."
Read more about her personal injury claim...
Roger Orriss was working in a factory assembling industrial refrigerators in Essex.
He suffered two separate accidents at work when he was manually handling heavy components for the refrigerators. On both occasions he suffered an injury to his thumb.
Roger Orriss awarded the firm an average of 9/10 in each of the above categories. He wrote: "Difficult at times to only have contact by phone and e-mail, but overall an excellent service."
Read more about her personal injury claim...
Katerina Beranova was working as a part-time waitress at a fast food restaurant in north London.
Her accident took place when she was removing a desert from a defective refrigerator. Due to one of the hinges being loose, the door swung downwards, striking her on the forehead. This caused a laceration.
Katerina Beranova awarded the firm 10/10 in each of the above categories. She wrote: "I was very much satisfied with the service provided by Kremers. The explanation of my case and legal advice was very good, although I had myself a problem understanding the "no win no fee agreement". I do highly recommend this firm to others, who are seeking legal advice on injuries."
Read more about her personal injury claim...
Trevor Crowley was operating a machine tool in the course of his employment at a workshop in Birmingham.
He suffered personal injuries when the job that he was machining was suddenly expelled from the machine at high speed. This struck him on the forehead, causing a laceration.
Trevor Crowley awarded the firm an average of 10/10 in each of the above categories. He wrote: "Excellent service throughout."
Read more about his personal injury claim...
Ann Jones was out shopping one morning in Birmingham City Centre.
She suffered personal injuries when she tripped and fell, due to building rubble being present on the pavement that had emanated from nearby construction works.
Ann Jones awarded the firm 10/10 in each of the above categories. She wrote: "I am very pleased in the way my claim has been dealt with - paying close attention to my concerns throughout my claim"
Read more about her personal injury claim...
Carol Brown runs her own office based business in the City of London.
She suffered personal injuries when she tripped and fell, due to the stair carpet being defective.
Carol Brown awarded the firm an average of 9/10 in each of the above categories.
Read more about her personal injury claim...
Samantha Fair lived with her family in a council house in Birmingham.
Due to the house being damp, she developed a chest condition, which lasted over a year.
She then made a personal injury claim, but her solicitors allowed the claim to be struck out.
Accordingly this firm then made a professional negligence claim on her behalf, and this was ultimately successful.
Samantha Fair awarded the firm 10/10 in each of the above categories. She wrote: "Excellent service. Again, we are well pleased and will recommend you to others. Thank you.
Read more about her personal injury claim...